What we collect
We collect the details you choose to send through booking and estimate forms, including your name, phone number, email where supplied, postcode, service, timing and job notes. We may also collect attribution information such as UTM tags and click identifiers, plus basic device and page information.
Why we use it
We use this information to answer enquiries, prepare estimates, arrange work, keep a record of your request and understand which pages bring useful enquiries. Our lawful bases are taking steps at your request before a contract, performing a contract and our legitimate interest in operating the service.
Who receives it
Your chosen message may open WhatsApp or your email provider. Form data may also be sent to our customer relationship system. Google Maps may receive technical data when its map is enabled. These providers process data under their own terms.
Retention and rights
We keep enquiry and job information only as long as reasonably needed for service, legal and accounting purposes. Under UK GDPR you may ask for access, correction, deletion, restriction or portability, or object to certain uses.
Cookies and contact
Essential site technology may store basic preferences. Any future analytics will be documented here before use. For a privacy request, email vitamoveremovals@gmail.com.
This document is a practical template and should be reviewed by a solicitor before being relied on.